Referral thank-you note when a patient sends someone new

When a new patient tells your front desk they were referred by an existing patient, send that existing patient a handwritten or printed thank-you card in the mail within a week. Check your state and professional board rules before offering any cash or discount tied to referrals, since some restrict the practice.

Why it works: Acknowledging a referral by name encourages patients to keep mentioning your practice to people they know, and checking the rules first avoids a compliance problem.