Send a pre-arrival upsell email seven days before check-in

Set up an automated email that goes out seven days before arrival to every confirmed direct guest, offering early check-in, a room upgrade, an airport transfer, or a welcome basket as add-on purchases with a simple reply-to-book link. Keep the list to three options so the choice stays easy.

Why it works: Guests are already thinking about the trip in the week before arrival, which makes it the moment they are most open to spending more on the stay.